Broadland Council Training Services - Training Courses

Face to Face Communication and Professional Telephone Behaviour - Thursday 20th October:

A course designed with you in mind! You will learn barriers to communication, methods and techniques used to deal with customers/clients and will evenutally use role-play to test your new skills!

Our tutor tailors the course to the needs of the attendees, whether you work in a call centre or are a...

Are you showing up at Social Networking Platforms and not really achieving much; you’re unsure what to say, where to say it and how often you should be talking.  If you’re unsure how to measure the impact Social Media is having on your business, then this is the course for you. 

This course is suitable for all Business people that know they should be using Social Media...

We have spaces available on the next CIEH Level 2 Award in Health and Safety in the Workplace course, which is taking place on Thursday 13th October. The course runs from 9am - 5pm and is held at the Broadland District Council offices in Thorpe St Andrew, Norwich.  Run by Redcat Partnership; the course enables attendees to understand the principles of health and safety, gain an...

Here at BCTS we offer a series of computing courses for all levels. Starting with Basic Computer Skills, you can then progress through Introductory, Intermediate and Advanced levels of your chosen programme. Our courses are available for Microsoft Office Software versions 2003 and 2007.

Whether it be Access, PowerPoint, Word or Excel, you'll find out all you need to know and...

Funding and free management support is available to Norfolk Organisations but they need to enquire and apply before the deadline on Wednesday 12th October.

In the last round from across the whole county just 21 applications were received by Norfolk Knowledge for this pioneering programme that seeks to stimulate economic development through supporting innovation and enterprise with funds...

Would you like to learn how to utilise eBay effectively for your business or personal use?

Our 'Getting the most out of eBay' course covers all aspects of eBay:

How to narrow your search to find a needle in the eBay haystack

How to research the people you're buying from

How to spot 'phishing' emails, fake websites and avoid fraud

How to use eBays...

This workshop is being run at Broadland Council Training Services (BCTS) on Thursday 29th September.  The workshop will teach you the following:

The basics of how to understand and improve your ranking in Google,

How to analyse the searches that are relevent to you,

How to see what your competitors are doing,

It will also provide an opportunity to generate your own...

We have some spaces on the CIEH Level 2 Award in Health and Safety in the Workplace on 26th September.

Run by Redcat Partnership; the course enables attendees to understand the principles of health and safety, gain an understanding of risk, hazard and the main causes of harm to workers and to acknowledge the importance of following systems and procedures.

If your work place needs a...